CASE STUDY
Rochdale Borough Council
THE BRIEF
Rochdale Borough Council is a public sector local authority with a vision to make a positive change in their local community. Rochdale were coming to the end of their 3-year warranty on their Lenovo kit. A number of screens and keyboards needed replacing across the fleet, so they were considering the option of replacing the kit against purchasing brand new Lenovo devices.
OUR APPROACH
Rochdale’s Account Manager, Camille, works hard to ensure she understands their business needs and objectives, including supporting budget and sustainability goals by prolonging the life span of their current fleet.
Such as using refurbished IT parts to extend their current devices’ life cycle instead of simply replacing with brand new devices, allowing them to meet sustainability goals. Also having an internal IT team, meant that this was a viable option for Rochdale as they had the resource and skills to update the devices themselves.
THE OUTCOME
Looking at stock availability and time scales, Camille was able to secure the correct parts Rochdale
needed and to help Rochdale with the project management, we were able to stagger the roll out of the
kit. This meant the internal team at Rochdale council could work on a number of items in bulk and
get these back out to users within the organisation before the next batch landed. Having minimal
impact on the employees and completing the project successfully, in a reasonable timeframe.
This project is a clear signal to why refurbished IT equipment is quickly becoming an option for
businesses and individuals across all sectors. Offering various advantages, making it a smart and
sustainable choice for all. It was a great opportunity to work with Rochdale to help them make a
positive change internally.
THE CUSTOMER
“Working with ACS IT Services has been a great experience. As our Lenovo devices approached the
end of their warranty, we wanted to extend their lifespan rather than replace them entirely.
Camille and the team provided a seamless solution by sourcing high-quality spare parts from
Lenovo, helping us save significantly.
The rollout was well-managed, allowing our internal IT team to carry out quick 15–20 minute
repairs with minimal disruption, most users experienced no downtime at all. Thanks to ACS IT
Services, we’ve extended the life of our devices by up to three years while supporting our
sustainability goals. A great example of how refurbished IT can deliver real value.”
Assistant Desktop Engineer, Rochdale Borough Council
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